Support

Getting started

Open KarmaDisk and choose a folder on Home. The macOS folder picker grants access. After the scan, open Files to browse, use the storage map or compare extra copies. Every change needs your selection.

Use Help → KarmaDisk Help for the complete searchable guide. Help → Privacy policy explains what stays on your Mac and how to manage access and local records. The guide and policy work offline in all 31 app languages.

How to update KarmaDisk

Updates come through the Mac App Store. Open the App Store on your Mac, choose Updates in the sidebar, then click Update beside KarmaDisk if an update is available. To receive updates automatically, open App Store → Settings and turn on Automatic Updates.

KarmaDisk currently has no separate Check for Updates command. You can also open its App Store product page to check for an Update button.

The version shown in About KarmaDisk is the public release number. A build number identifies a particular build of that release; it is not a separate update. For example, version 1.2.0 was released with build 1.2.3. Seeing 1.2.0 in the app does not mean you are missing version 1.2.3.

Folder access is missing

Choose the folder again. Moving a folder, disconnecting a drive or changing permissions can invalidate saved access. This App Store edition cannot inspect protected system data, another app's private library or Photos library packages. Full Disk Access is not required.

The available-space number has not increased

Files in Trash still use space until you empty it. Compression keeps original files for recovery, which also use space. In Cleanup → Photo originals, check the smaller or imported copies, then approve moving eligible originals to Trash. Removing a saved original ends in-app Restore for that file. Photos removed from your library stay in Recently Deleted for up to 30 days. Shared storage and snapshots can also affect the change in free space.

Photos import and source originals

Import creates a copy in Photos. With iCloud Photos, additions and removals may sync to your other devices. KarmaDisk keeps local records of each successful import. Before offering to remove a source, it checks the Photos resources against the source. If the library is inaccessible, a resource is unavailable or the content has changed, the source remains in place. Allow Photos access when prompted, or in System Settings → Privacy & Security → Photos; let any necessary iCloud download finish, then retry verification. Photos library optimization works only with unedited JPEG, PNG and TIFF photos; HEIC, RAW, Live Photos, edited photos and videos are left untouched. Dates, locations, favorites and regular album membership are carried over and checked, but some Photos-only details, such as captions, keywords and People, may not transfer. Originals stay in your library until you approve removing them.

Restore an optimized image

Open the recovery or history entry and use Restore original while its original backup remains available and the destination is eligible. Removing that backup ends in-app Restore. Do not remove recovery records manually while you still need them.

Full Version and the free photo allowance in 1.2

Version 1.2 includes a one-time allowance of 50 successfully processed photos, shared across compression, importing, photo organization and Photos library optimization. It never resets, and each photo counts once, even if you both compress and import it. One optional, one-time purchase (not a subscription) unlocks unlimited photo processing and automatic file organization. Scanning, storage maps, duplicate review, cleanup and restoring retained originals remain free.

If you bought an earlier paid version, you keep Full Version access without paying again. Sign in with the Apple Account used to buy KarmaDisk and choose Restore Purchases if access is missing.

Contact

Write to hello@karmadisk.eu. Include your KarmaDisk version, macOS version, what you were trying to do and any displayed error. Send private files or complete file paths only if necessary and you choose to share them.